(800) 890-4695 or (713) 699-2426 ▪ Fax: (713) 699-2825
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Can vinyl break?
If subjected to a direct impact vinyl fence can break. However, under normal use and proper installation, the fence will not break. On the rare occasions where damage does occur to planks, picket or rails,
they
can easily be replaced.
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Does vinyl require maintenance?
Normally, maintenance is limited to washing the vinyl product annually
to maintain a "like new" look.
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What about graffiti?
Vinyl is not “graffiti-proof”. However, vinyl is easy to clean and most paint comes off with ease. In some cases, a pressure-washer may be needed. In the most difficult situations, you may need to use lacquer thinner, 600-grit sandpaper or 0000-gauge steel wool.
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How does vinyl hold up to wind?
Installing posts and horizontal rails to our specifications is a requirement. The fence is designed to tolerate normal wind loads under proper installation.
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What about winter conditions?
Vinyl is similar to most PVC products, and will become less flexible in colder climate. Normally, this does not affect the vinyl, unless it is subjected to an unusual impact. Our product is made to withstand temperature ranges far beyond what we experience here in Texas.
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Will vinyl mildew?
When subjected to long periods of damp weather, vinyl may collect mold or mildew on the surface. However, since vinyl is not porous like wood, it is easily cleaned with a solution of mild household detergent and water.
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Will vinyl chip, peel or crack?
Vinyl does not chip, peel or crack under normal usage. Just like anything else, materials subjected to abuse may be prone to failure.
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How do you clean vinyl?
Simply use mild household detergent and water, just as you would to clean your dishes to keep your vinyl products looking as good as the day they were purchased.
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Are custom designs available?
As the manufacturer, we have a large variety of styles available to you. Just about any thing that can be made with iron or wood can be made out of vinyl. We are extremely flexible and are ready to meet the most demanding needs of our customers.
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How long will vinyl last?
Our Vinyl Products are made to last a lifetime and beyond. Whether it’s fencing or railing, we can provide what you want and need, and you can enjoy it today and for the rest of your life. Unlike wrought iron, which is prone to rust and wood, which is prone to cracking, splitting and failure, vinyl provides customers with the satisfaction and value of a purchase that looks as beautiful years down the road as it does today.
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Do I have to install it myself?
Our customers include contractors and do-it-yourself homeowners as well as homeowners and business owners. As the manufacturer, we not only provide you with the value of buying “direct”, but offer you the choice of installing it yourself, finding your own installer or using one of our trusted installers to complete the job for you. No matter which way you choose, you can be assured that you are getting a quality product from a company that stands behind it.
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Is there a return policy on unused materials?
Because our vinyl and Ameristar Steel Fence sections and gates are all custom-made to order, they are not returnable. We do accept returns on standard (non-custom) items such as post caps, solar caps, gate hardware, tools and fittings. All return items must be in their original packaging. There is a re-stocking fee of 20% on all returns and returns will only be accepted within 15 days of the time that the product is delivered. The customer is responsible shipping or returning the product back to us. All specially fabricated items, custom-made products and special order items are non refundable. After 15 days of receipt of any product, the buyer becomes fully responsible within the limitations of their specific warranties. The customer is responsible for shipping charges back to us, and shipping charges are not refundable. Original shipping charges indicated on the invoice are not included in any refund.
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Will the information collected on the online form I submitted to you be shared with anyone else?
At Texas Vinyl Systems, we understand that the cornerstone of building long-term relationships with our customers is the trust that we build through protecting their privacy. That is why we have created the following set of privacy principles to assist in understanding the measures we take to ensure our customers’ privacy is maintained:
Visitors to our Web site will remain anonymous. We do not collect personal identifying information about visitors to our site.
Our servers collect standard non-identifying information about visits to our site such as date and time visited and IP address. This information is used to compile standard statistics on site usage.
If you have provided identifying information via e-mail or our Reply Form (such as your name and address), the information will only be used to communicate with you to handle your request. It is not sold, transferred to, or shared with any other party.
Thank you for taking the time to visit our website. Any questions or comments concerning this site or the principles listed above can be submitted through our Reply Form or by calling us at (713) 699-2426.
(800) 890-4695 or (713) 699-2426 ▪ Fax: (713) 699-2825
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